• Returns
  • Support
  • Account


Fjällräven customer service is available to answer questions by email, phone or in person.

Via Email

(preferred method for website order information)

By Phone

Reach our customer service department by phone at: (855) 996-3746

At The Store

We have stores all over North America, find the one nearest you.

Returns / Exchanges

We accept returns and exchanges for brand new, unworn items with tags attached within 30 days from purchase date.


Warranty covers manufacturers defects. Please contact weborders@fjallraven.us with warranty concerns. Please attach your original proof of purchase, along with images of the issue and a brief description for us to review.

Expedited Shipping Policy

Expedited shipping for orders placed AFTER 12pm MST will not ship until the NEXT BUSINESS DAY. Please be aware that this will alter your delivery date by 1 business day. Thank you!

*General Shipping Note: Customers ordering from HI, AK, and PR are not eligible for free shipping*

Wholesale Inquiries