Brand & Heritage+
- How do you pronounce ‘Fjällräven’? And what does it mean?
- What is Fjällräven known for?
- What’s Fjällräven’s mission?
- Where are your products made?
- Is the Kånken waterproof?
- How do I wash my Kånken?
- How do I adjust the straps?
- My Kånken appears faded, why is that?
- Where is the Kånken manufactured?
- Are the Kånken Mini and Kånken Kids the same size?
- What is the best bag for my laptop?
- Is the G-1000 material waterproof?
- Where does Fjällräven’s leather come from?
- Why do you have a leather logo?
- What are PFC’s?
- Are your products PFC-free?
- How do I wax my jacket?
- How do I wash my down jacket?
- Which trousers are waterproof?
- Is that real fur on the hood?
- What is your warmest jacket?
- Why is my waterproof jacket ‘wetting-out’?
Sizing & Fit+
- How long are your jackets?
- What is your longest inseam?
- Which trousers have the most thigh room?
- Which trousers are the slimmest fitting?
- What is my size in inches for Men's?
- What is my size in inches for Women's?
- What is the size chart for Kid's?
- How fast can I get my order?
- My order shows as ‘delivered’ by FedEx but I didn’t receive it. What do I do now?
Orders & Returns (payment)+
- Can I order over the phone?
- How do I pay for my order online?
- How do I start a return?
- What is your return policy?
- How quickly will I receive my refund?
- Why does Fjällräven use recycled materials?
- Why does Fjällräven use organic materials?
- Is all of Fjällräven’s cotton organic?
- Where does Fjällräven’s wool come from?
- What is Re-Wool?
- Is Re-Wool traceable?
- What is recovered wool?
- Where does Fjällräven’s down come from?
- How does Fjällräven ensure high animal welfare standards are maintained in its supply chain?
- Why does Fjällräven continue to use down instead of converting all insulation to synthetic materials?
- It’s great to use sustainable materials. But does this mean there’s a compromise on durability?
Fjällräven Giveaway Wallet+
- Why am I no longer able to pick up a coin on the map?
- Nothing happens when I click on the Gift Kånken. What do I do?
- I sent my Gift Kånken, but the recipient never received it.
- Whenever I click the email you sent, it says the Gift Kånken coupon has been redeemed, please help!
- How do I open my Fjällräven Giveaways wallet?
- How do I redeem if I've been notified that I've won a Free Kånken in the Kånken a Day Giveaway?
- How do I add coins to my wallet?
- How do I share my Kånken backpack for the giveaway?
- Where are the terms and conditions for the Fjällräven Giveaways?
- Where do I find my Fjällräven Giveaways?
- How many entries into the Fjällräven Giveaway am I allowed?
- Where do I find the confirmation code?
- Why did I not receive an email with the confirmation code?