Via Email (preferred method for website order information):
By Phone:Reach our customer service department by telephone at (855) 996-3746
At the Store:http://www.fjallraven.us/apps/store-locator/
We accept returns and exchanges for brand new, unworn items with tags attached within 30 days from purchase date.
Warranty covers manufacturers defects. Please contact firstname.lastname@example.org with warranty concerns. Please attach your original proof of purchase, along with images of the issue and a brief description for us to review.
Expedited Shipping Policy:
Expedited shipping for orders placed AFTER 12pm MST will not ship until the NEXT BUSINESS DAY. Please be aware that this will alter your delivery date by 1 business day. Thank you!
*General Shipping Note: Customers ordering from HI, AK, and PR are not eligible for free shipping*